October 29, 2018

From our focus on the customer experience of our products to our white-label customer service program, Alliance Reservations Network is committed to customer service. The Alliance Customer Service department is a manifestation of this customer-centric thinking. During the first week of October 2018, Alliance celebrated Customer Service week in-house to enrich our customer service agents and reaffirm our commitment to excellent service.

Customer Service Week

Each day of Customer Service week had a theme. The agents were offered food and played quick games between calls, all centered around the day’s theme. Agents were encouraged to dress up according to the day’s theme when they came into the office.

Alliance Customer Service Staff dressed in their Pajamas
Monday: Pajama Day

 

Alliance Customer Service team cup-stacking champions
Tuesday: Sports Fan Day

 

Alliance Customer Service team dressed for Walt Disney Wednesday
Wednesday: Walt Disney Wednesday

 

Alliance Customer Service team dressed in blue showing their team spirit
Thursday: Alliance Spirit Day

 

Alliance Customer Service team dressed for Tacky Tourist day
Friday: Tacky Tourist Day

 

Of course, the guests calling in received prompt and positive service as always. However, Customer Service week had an extra special effect on guest relations. Oftentimes guests will call in with questions at a critical time, heightening their stress level. Alliance customer service agents are trained to be sensitive to that. During Customer Service Week, agents displayed extra empathy and enthusiasm.

“You could hear the positive impact in the tone our phone agents. It helps them keep a positive attitude in not-so-positive situations,” said Account Manager Lyann Proenza.

Customer Service team member Lee Hall echoed the positive effect the celebration had on him.

“Customer Service week makes me feel appreciated,” Hall said. “I’m glad to be a part of such an awesome team.”

Alliance Customer Service

Customer Service support is included with our members-only hotel booking engine. For clients who would prefer to bring Customer Service in-house, we offer our white-label customer service application. We can always be a second-tier line of support for customers of white-label customer service.

For more information on Alliance’s hotel booking engine options, please contact us using the form below.